Trying to build my “own thing” has been an interesting process, to say the least.
Five years ago, when I was working full-time in the office, my day was simple.
Work was cut and dry.
I worked in an inbound call-center and we had guidelines for nearly every scenario.
If someone called in upset about a policy increase, we had retention procedures.
If someone wanted to change a vehicle on the policy, there were specific steps we had to follow.
If someone wanted to berate me over the phone, there was a process for that too.
Everything was neatly wrapped in the massive company guidelines file stored on the server. We had to follow it to a T or receive a markdown on our quality scores.
Sometimes unbeknownst to me, a manager would listen in on my call and suddenly their voice would appear over my phone line:
“Don’t forget step #12! Ask if they want a home policy.”
That used to drive me crazy.
It was all so structured and clear… what my job was and what I had to do to get paid at the end of the two week period.
I don’t miss it at all but I do recognize the stark contrast between then and now.
It’s a whole different game now.
I am essentially steering a ship, while also scrambling to sketch out the map at the same time. There are people who I’ve seen do things similar to what I would ultimately like to do, so there are breadcrumbs…there are hints as to the ‘what to do’.
But it’s not neatly wrapped up. I have to dig up the clues, try things, figure out what works and what doesn’t.
That’s why I suddenly found myself in a disorganized state last week. There was no step# 12 that said,
“Okay, now that you’ve set up this, make sure you add this to your list.”
Thankfully, I figured out my problem pretty quickly… this time, but I can tell, I’m definitely going to have my fair share of surprises.
Perhaps that’s what keeps me interested though–the twists and turns and how an unwritten path suddenly seems to take form with a bit of hard work and persistence.
Along with that, I’m always mindful that Rome wasn’t built in a day.